Exchange Policy

Do You Accept Exchange?

Yes! Customer satisfaction is our destination! Please feel free to exchange any eligible item within 15 days after receiving your original order.

Additional Notes About Warranty

1. Items must be returned in original, factory condition (unaltered, unworn, undamaged, and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please ensure the wig is intact and the lace has not been cut.

2. Please notice that if you wish to return any or all parts of your order for exchange, you will need to contact customer service first to ask for return approval. Returned items without RMA will not be accepted.

3. Care and styling products, accessories, liquids, and special customized order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.

4. After the return request has been authorized, the hair can be shipped back to the address given by customer service with the trackable shipping number.

1. HOW DO I MAKE THE EXCHANGE?

You may email us at support@intimewig.com and let customer service know your order number. InTime Wig’s customer service team will help you move forward.

2. WHAT IS THE EXCHANGE PERIOD?

We will provide a refund for an exchange period on unused hair products within (15) days of receiving your hair.

3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

Yes, you are responsible for return shipping costs and the customs tax, except for quality issues. Please send your return with a trackable option; InTime Wig will not be responsible for lost returns.

4. HOW LONG THE EXCHANGE PROCESS WILL TAKE?

Generally, it depends on which shipping method you used and the shipping period of the return package. It takes a little longer than USA packages for other countries to receive the returned package. InTime Wig customer team will need extra business days to inspect and confirm the returned package. InTime Wig will contact you to confirm the exchange once they return the package and will resend the exchanged goods to you.

5. WHEN WILL I RECEIVE MY EXCHANGE?

Once the returned package is inspected and confirmed, InTime Wig customer service will contact you to confirm the return and exchange details and arrange to resend the exchanged goods. Normally, it takes about 3-7 business days to get to most countries once the exchanged package is sent out.